We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

• Your item must be in the same condition that you received it, unused, and in its original packaging.
• Items returned without prior approval will not be accepted.
• To initiate a return, please contact us at sales@wavespackaging.co.uk. If your return is accepted, we will provide detailed instructions on how and where to send your package.

For any additional return inquiries, you can always reach out to us at sales@wavespackaging.co.uk.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if :

• Your item is defective or damaged.
• You have received the wrong item.
• We are committed to resolving these issues promptly and ensuring your satisfaction.

Exchanges

To exchange an item :

• Return the original item by following the return process outlined above.
• Once your return is accepted, you can make a separate purchase for the desired item.

Refunds

• Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5 working days.

Please Note : It may take some time for your bank or credit card company to process and issue the refund.

If you have not received your refund after 15 business days from approval, please contact us at sales@wavespackaging.co.uk.